ChangeGear Self-Service Portal Overview
The ChangeGear Self-Service Portal provides a quick, easy-to-use tool for reporting, updating, and tracking incidents. You can easily submit incidents to your IT department at any time without sitting on hold for a technician to help you or navigating through complex phone menus. Additionally, you can use the Luma ML chat system to narrow down possible solutions to your issue. You can also view upcoming service outages and changes in the Announcements section to see what may affect you.
When you experience problems, you should first check the Announcements in case the problem is related to scheduled service outages. Next, you should check with Luma ML to find any resources related to your issue. If Luma ML does not have any suggestions, you can check the Knowledge Base. If none of these options resolves the issue, you can submit a new ticket.
Important: Depending on your ChangeGear configuration, certain components of the Self-Service Portal may not be available.
Click on the following links to learn how to perform these common tasks:
For more advanced use, you can troubleshoot your own incident using the built-in Knowledge Base, or access more complicated functions such as searching and sorting, on each module's main page. To access the main module pages, click on the titles of the modules.
Click on the following links to learn more advanced functions: